Closing the Gender Gap: Empowering Women in CX, CS and Tech

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by Lindsey Francy Jun 7, 2023 News
Closing the Gender Gap: Empowering Women in CX, CS and Tech
  • Women leaders are not always the highest up.

  • The gender pay gap is related to the lack of female leadership.

  • It's hard to be what you can't see so make sure you hire people from all walks of life.

The exceptions are women who have made it to the top of the corporate ladder. According to the UK's Office of National Statistics, women make up 70% of the workforce in customer experience, but only 30% of managers are women. The gap is four times larger than the mainstream jobs.

Despite the fact that women are more likely to be impacted by layoffs than men, the percentage of technology positions occupied by women is still low.

The problem needs to be fixed now.

Women in CX: Don’t Stay in Your Lane

Staying in your lane is an old thought that should stay in the past because it can prevent progress and make you look bad.

The number of women who are leading and shaping the future of technology is low. Skills, experience, goals and ambitions can be interwoven between the three industries.

Women have been involved in technology and innovation for a long time. There are barriers to entry and advancement for women in these fields. Women and people of color are underrepresented in the workplace.

A chart in tan, pink and peach depicting customer experience, tech, customer service and women.

The Business Value of Representation

The way men and women approach problems is different. There are different skills, talents and creativity in the workplace. biases are prevented from creeping into products and services Have you ever wondered why there aren't more women on a panel when the people are being interviewed? The decision-makers are usually men.

Growth, innovation and evolution are stunted by the fact that everyone looks the same. Representation is important because it is hard to be what you can't see. The problem remains despite the fact that many papers and articles have been published by large and well-known companies.

It is easy to want to do the right thing, but it is not the same as doing it. Good intentions don't guarantee good results.

There is a tale of two women in the content marketing space.

The global gender gap has been closed by 68.1% according to the World Economic Forum. It will take 132 years to get to full parity. It does not compensate for the loss between 2020 and 2021. The gender gap was expected to be closed within 100 years.

Equity with an equitable landscape is what women want. The chasm will widen if the only focus is equality. Equity should be the focus of the attention.

What is the differences? Equality doesn't take into account intersectionality of gender, race, ethnicity, sexual orientation, gender identity, class and disabilities Everyone has different experiences and needs.

When a man and a woman do the same job, they should be paid the same. International Women's Day is celebrated on International Women's Day and the gender pay gap bot responds to every company with their pay gap statistics. The performative virtue-signaling many companies are trying to display is revealed by this.

Women are leading the charge in customer experience.

Fixing the Future of Diversity

According to Lindsey Rae McIntyre, Microsoft's chief diversity officer, everyone has the ability to remove barriers. This can be accomplished through the following methods.

  • Asking how we can do things differently.

  • Inviting people to have diversity discussions.

  • Figuring out how to dismantle barriers to opportunities.

It's important to remember that removing barriers to opportunity isn't about lowering the bar It is about giving access to people who don't have a key. We will only be able to create truly inclusive environments if we include everyone.

There are people at the table. We have a problem if everyone looks like you or talks like you. The barriers to entry should be removed to make it easier to enter.

There is a lot of talent among women. It involves actively hiring candidates from diverse background and making sure their strengths are being analyzed instead of their background.

Customer experience, customer service and tech are all led by women.

They are where they have been all their life. Women in Customer Experience is a good place to start looking for female leaders. Thousands of women from over 50 countries are part of the world's greatest network of 7,000-plus women.

How can you join the community?