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Several users have taken to online forums to express their displeasure with the advertising practices of the mobile app.
Users are required to grant permission for advertisements in order to gain access to their accounts. Some customers said it was disconcerting that they couldn't use the app without consent.
One of the affected customers reached out to the bank to let them know they didn't want to receive promotional material. The promotional bank advertisements on the app can't be disabled according to the bank.
The advertisements within the app are said to lead users in circles. Some users claim that one of the ads promotes the use of the app by linking to a website.
Some disgruntled users are demanding that the government investigate Standard Chartered for any potential violations of Singapore's Personal Data Protection Act, claiming that the bank's insistence on users granting permission for advertising may violate data protection regulations.
The Personal Data Protection Act of Singapore is meant to protect individuals from being exploited for marketing purposes without their consent.
The complaints of its customers have yet to be made public.
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