Sprinklr AI+ supercharges customer experience data for deeper insights, better decisions, and faster actions

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by Jacob Solomon May 24, 2023 News
Sprinklr AI  supercharges customer experience data for deeper insights, better decisions, and faster actions
  • Sprinklr’s proprietary AI, built over the past decade, is focused specifically on deriving insights from unstructured customer experience (CX) data. It leverages more than 1,250 industry-specific AI models, spanning 100+ languages and 150 countries.
  • Sprinklr AI+ integrates with the OpenAI enterprise API (Application Program Interface) to help ensure a more robust protection of data, for the most sophisticated enterprises.
  • Sprinklr AI+ leverages generative AI in all four Sprinklr product suites to offer AI-powered omnichannel contact center as a service (CCaaS), social media management, marketing, and research tools.

Sprinklr is a unified customer experience management platform for modern enterprises. Sprinklr AI+ brings generative artificial intelligence to the customer experience with a commitment to enterprise-level governance, security, and data privacy.

Sprinklr Artificial Intelligence+ allows enterprises to combine data from multiple digital channels, including social platforms, messaging platforms, and millions of publicly available news, blog, and review sites, with generative artificial intelligence to create content, improve feedback and assistance, and more quickly identify insights and subsequent actions This arrangement includes robust security and privacy terms, as well as showing Sprinklr's commitment to safeguard our customer's data.

Customer service and employee efficiency have been improved by the use of generative artificial intelligence. Sprinklr's Chief Technology Officer, Pavitar Singh, said that Sprinklr's technology has the potential to change the front office for customers around the world. This is the next evolution of our artificial intelligence journey to help our customers work better, faster, and more cost-effectively, while preserving the level of governance, compliance, and data privacy that the most famous brands in the world require.

Sprinklr was built from the ground up to unify and centralized the data. Sprinklr is able to integrate with the latest and best technology thanks to the flexible and modular architecture. Sprinklr AI+ is the next evolution of Sprinklr's artificial intelligence that uses more than 1,250 industry-specific models, spans over 100 languages and 150 countries, and enables our customers to process petabytes of data. Sprinklr customers can take advantage of new features across all of the product suites with the use of generative artificial intelligence.

  • Sprinklr Service: Sprinklr Service is the only unified omnichannel CCaaS offering on the market. With Sprinklr AI+, Sprinklr’s customers can now supercharge agent productivity with generative AI features like “summarization” and “call notes automation.” This allows Sprinklr customer agents to focus completely on their customer, eliminating the need to take notes during the conversation. It also provides other Sprinklr customer agents or supervisors with a quick overview of conversations without reading entire transcripts. Features like “reply assistance” help agents generate or improve content with a single click, and Sprinklr AI+ provides the ability to automatically extract answers from the knowledge base directly within the platform, ensuring accuracy and consistency. Sprinklr AI+ improves quality management capabilities by automating the quality scoring and sentiment analysis of conversations at scale. And finally, Sprinklr AI+ augments existing conversational AI bots, chat platforms, and the knowledge base with generative AI for writing, translation, summarization and more.
  • Sprinklr Insights: Sprinklr’s AI-powered research platform increases the speed from data, to insight, to action with generative AI. “Topic and keyword creation” with support from generative AI helps customers find the right information more quickly. “Article paraphraser” and “message summary” capabilities provide at-a-glance overviews of detailed articles and content for quick review and action from Sprinklr customers’ marketing and communications teams.
  • Sprinklr Marketing: Sprinklr Marketing is the only unified omnichannel platform for the end-to-end marketing lifecycle. Sprinklr AI+ delivers generative AI-powered suggestions to help our customers build marketing campaigns – including the ability to create tone, voice, and visual style guidelines. Sprinklr customers can also tap generative AI within the platform to assist in brainstorming ideas, personas, CTAs, and USPs. For paid social media campaigns, generative AI helps our customers create and refine social content.
  • Sprinklr Social: Sprinklr Social with Sprinklr AI+ includes publishing, engagement, and reporting tools integrated with OpenAI’s generative AI models to help enterprise social media teams create better content, more quickly, with fewer resources.

A unified generative artificial intelligence capability for social media management, customer service, and marketing is built with enterprise level governance, security, and data privacy in the design.

There is availability.

There is a limited availability version of Sprinklr Artificial Intelligence. To be added to the program, please contact your account representative.

Sprinklr has something to say about it.

Sprinklr is a leader in enterprise software for customer facing functions. Sprinklr's unified customer experience management platform helps companies deliver human experiences to every customer, every time. More than half of the Fortune 100 and more than 1,400 of the world's most valuable enterprises work with Sprinklr.