Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency

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by Anna Munhin Mar 22, 2023 News
Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency

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Freshworks Inc

Freshworks' artificial intelligence strategy is extended with the latest GPT models.

Freddy is an auto complete.

Support agents can save keystrokes and respond faster to customer inquiries, with predictive sentence completion.
Support agents can save keystrokes and respond faster to customer inquiries, with predictive sentence completion.

There is a Freddy email generator.

Marketers using Freshmarketer™, Freshworks’ marketing automation suite, can write better email copy in less time to improve open rates and engagement.
Marketers using Freshmarketer™, Freshworks’ marketing automation suite, can write better email copy in less time to improve open rates and engagement.

Freddy is an example of aphraser.

Support agents using Freshchat can replace casual language with more formal and clear responses.
Support agents using Freshchat can replace casual language with more formal and clear responses.

Freddy is a summaryizer.

Support agents using Freshchat™ can view an automatic summary of customer conversations to gain context, rather than reading through an entire conversation before responding.
Support agents using Freshchat™ can view an automatic summary of customer conversations to gain context, rather than reading through an entire conversation before responding.

Freshworks announced new GPT-based enhancements to its native-built artificial intelligence powered assistant, Freddy. The latest generative artificial intelligence capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively, thanks to the use of Openai. Customer service agents respond quickly to customers and employees in the right tone, marketers compose more compelling copy in a fraction of the time, and salespeople craftpowerful emails that hook in a prospect.

Over the last five years, we have made significant investments in our artificial intelligence strategy. The newest Freddy updates using the latest GPT large language models bring even more value to these experiences. We are changing how customers interact with our products.

Freshworks will include Conversational Artificial Intelligence in all of its products. Customer support agents will have better conversations with customers. Email content and customer segments will be sent to marketers. More deals will be closed through recommendations.

Customers of Freshworks are able to participate in the Freddy Artificial Intelligence program.

  • Support agents using Freshchat can view an automatic summary of customer conversations to gain context.

  • Informal language can be replaced with more formal and clear responses.

  • Support agents can save a lot of time by using autocomplete content.

  • Generate articles can be created by support agents using artificial intelligence.

  • Freshmarketer can be used to write better email copy in less time. It is possible for sellers to create individualized emails for individual prospects.

Sign up for the Freshchat and Freshmarketer programs to learn more about Freddy.

There is a company called Freshworks Inc.

Business software people love to use is made by Freshworks Inc. Our products empower the people who power business. Freshworks is built to delight and powerful enough to deliver important business outcomes. Freshworks is based in San Mateo, California and serves more than 60,000 customers around the world. Visit www.freshworks.com to stay up to date with the latest company news.

Freshworks is a registered trademark of Freshworks Inc. Freshworks is a trademark of Freshworks Inc. Nothing in this press release is intended to be construed as an endorsement or sponsorship by any of the first parties of Freshworks Inc.

The contact for media relations isErika Howard.

There are photos associated with this announcement.

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