AI isn’t yet going to take your job — but you may have to work with it

by Jacob Solomon Mar 20, 2023 News
AI isn’t yet going to take your job — but you may have to work with it
(Illustrations by Simoul Alva for The Washington Post)

Most of the work we do is done by computers. Our illnesses could be diagnosed in a second. Our groceries could be delivered by robots and vehicles. We don't want to break our budgets. Artificial intelligence could even make our dinner.

That is the vision of a lot of people. Humans are still required to do most jobs even though there have been improvements. Some experts say that an artificial intelligence could cause problems in the workplace.

Artificial intelligence can power grocery storerobots that change how stores get stocked and speed up vaccine production. How much of our jobs are dependent on humans is an important question for workers. Technology can replace us.

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Industry experts and companies investing in the technology say that artificial intelligence won't completely replace humans in the near future. As artificial intelligence becomes more accessible, jobs are changing

The vice president of research at a market research firm said that every job will be impacted by Artificial Intelligence. Most of that will be augmentation, not replacements.

Artificial intelligence has been used by companies for years to crunch large amounts of data. Some blue-collar jobs use machines that are powered by artificial intelligence.

den Hamer said that white-collar jobs are likely to see the biggest impact in the near-term because of the low cost of using artificial intelligence.

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Large banks have been using artificial intelligence to improve their back-end operations.

generative artificial intelligence is being tested by the Royal Bank of Canada. Martin Wildberger is the executive vice president of innovation and tech at the company.

Capital One has an engineering workforce. Artificial intelligence and machine learning patents are held by the bank.

Several banks aim to offer more personalized financial products and advice, increase the speed of fraud detection to alert customers instantly and remind people of specific bills.

A Capital One senior vice president said that artificial intelligence could soon monitor transactions to offer more personalized financial advice, insights on spending and saving or quick alert on deviations from normal spending habits.

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Morgan Stanley has 300 advisers who can help them with research and data. In the coming months, it will be open to its 16,000 advisers.

Financial institutions are careful. Artificial intelligence could introduce risks such as frustrating customers with too much automation, breaking privacy laws aimed at protecting customer's personal financial data and possibly discriminating against people with lower incomes.

Workers are being asked to become familiar with using artificial intelligence in order to keep their jobs. Customer service representatives could use it to summaries complex cases. Some processes could be automated to be more efficient.

The productivity side of tech is what Wildberger focuses on. Is there a way to free up employees' time?

Capital One is hiring both machine learning and artificial intelligence engineers. Bose said it has trained more than 100 engineers.

Hatim Rahman is an assistant professor at the Kellogg School of Management who studies the impact of artificial intelligence on work. Drug development involves analyzing hundreds of millions of data points.

In order to speed up the trials of its coronaviruses vaccine, Johnson & Johnson used artificial intelligence to identify hot spots. It can help narrow the focus on Molecules and identify targets for Drug Discovery. The manufacturing process for a personalized blood cancer treatment is supported by Artificial Intelligence.

Artificial intelligence can help guide doctors through surgeries with augmented reality. Guidance on the best next steps is provided by the physician as they work. It helps to report adverse events related to drugs by scanning the latest medical literature and flagging reports that need to be reviewed or accelerated.

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The University of Kansas Health System has a generative artificial intelligence app. The app from Abridge records audio of a patient interview and then summarizes important elements to automatically fill out a patient's medical chart.

Gregory Ator said that the joy of medicine is helping people get to better health. The documentation is streamlined.

Errors can be problematic for health care providers. The CEO and cardiologist said that Abridge highlights parts of the transcript that may be less reliable.

Some health-care professionals are using artificial intelligence to detect diseases. Artificial intelligence could be used to automate part of the planning process in radiation treatments for cancer, help detect early stages of breast cancer, and provide vital maternity data without a sonographer, among other things, as a result of the work being done by the company. It will probably take years for the technology to be used in a professional way.

Errors in medical processes can have life-changing consequences if they are relied on too much.

Tammy Mahaney, a nurse and sonographer in the Bay Area, checks readings provided by artificial intelligence to make sure they match what she sees. She uses the tools to care for more patients.

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During a missionary trip to an underserved community in the Galpagos Islands, Mahaney used Butterfly IQ+, an artificial intelligence-enabled tool that helps perform anechocardiography, interpret it and automatically provide images on a mobile device. Mahaney found that a woman in her 40's was pregnant and not suffering from a tumor, as she had been told, with the help of the embryology test. Mahaney said that artificial intelligence is just a tool.

She said that she always wanted to be cautious about her diagnosis. You don't get the human interaction and instinct, that's the limitation.

Health professionals might be able to use artificial intelligence to make decisions in the future.

He said that there will be a space for artificial intelligence to be a thought partner.

Artificial intelligence could be used for health in the future. Johnson & Johnson wants to upskill 10,000 additional employees so they can use the tech to forecast sales or improve operations. It is looking at how to use and combine data.

Big retailers are using artificial intelligence to track the market price of items to ensure they are competitively priced. Ananda Chakravarty is vice president of research at market intelligence firm International Data Corporation. Predicting when to drop prices to increase profits is possible with the aid of artificial intelligence.

Retailers are using artificial intelligence to schedule workers, automatically charge people for items with computer vision, and recommend products to customers online.

Sam's Club, which often serves as a tech pilot for Walmart, introduced self-cleaning floor scrubbers late last year that use computer vision to find missing items and low inventory. Information is sent back to the system that could change the priority list. They may need to stock water if the shelves are empty.

Workers can use Ask Sam to quickly find prices, locate items or help customers, thanks to the retailer's use of artificial intelligence. It hopes that with the help of artificial intelligence, it will be possible to alert workers when the doughnut count is low, for example.

Pete Rowe, Sam's vice president of tech, said that the company is moving to where artificial intelligence is going to be embedded in a lot of things.

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In the future, retailers might use computer vision to identify whether a customer is old enough to purchase alcohol, according to Chakravarty. Christian Beckner is the vice president of retail technology and cybersecurity for the National Retail Federation. Retailers could get new items to market quickly with the help of artificial intelligence.

Artificial intelligence-enabled systems are not always well received. When Walmart introduced robot cleaners a few years ago, some store associates complained that the machines malfunctioned and that they took too long to train them. There are flaws in facial recognition systems that can lead to security unfairly targeting people of color.

Workers' jobs are likely to be dictated by what machines deem most important or risk losing money. Workers will probably need to learn how to work with data and tech more often.

He said that you don't need to be an expert to interpret the data.

More risks could be associated with more artificial intelligence.

Beckner said that the main concern was the risk of discrimination in how you treat different types of customers. A level of caution is needed.

generative artificial intelligence can produce digital images, text, code and summaries from a simple prompt. It has big implications for jobs that involve writing, coding or promoting products.

GitHub Copilot, a tool that uses OpenAI models to write code, was released last year. The copilot can suggest methods and unit tests.

Some writers use artificial intelligence to co- write and illustrate books for sale on Amazon. One legislator used it to draft a law about regulating artificial intelligence. Office workers will be able to do things like write emails or create presentations faster with the integration of generative artificial intelligence tools.

According to Jonathan Nelson, senior digital marketing manager of growth for the American Marketing Association, marketers are experimenting with the idea of writing articles, but not publishing them.

He said that you can use artificial intelligence to make an article sound human again by editing it. The framework is used for articles.

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Jeff MacDonald is the social strategy director at Mekanism. He uses it to find similarities and differences between brands.

He avoids using artificial intelligence in finished products because it can make things up or get things wrong. Artificial intelligence companies are being sued for using copyrighted material.

He said that if the companies lost the lawsuits, they could go after the brands that used copyrighted imagery.

den hamer saidrative artificial intelligence tools could help workers become more productive It could mean using artificial intelligence to solve simple problems or give summaries of complex topics.

Nelson said that even if it is just to help determine the success of a campaign, marketers will use artificial intelligence if they are already using it. It will be important for the industry to keep human creativity at the forefront.

Do you end up with rampant sameness where nothing stands out if everyone uses the same tools?

This series explores the impact of change on everything from the shape of the American workplace to the role work plays in our lives. You can read more.

The editing was done by Yun- Hee Kim. Junne and Karly did design and visual editing. Elena Lacey directed the art Betty Chavarria designed and developed. Susan is a copy editor.