- Agents and customer engagement. Factoreal launches Agent App to streamline customer engagement on WhatsApp Business and websites.
- Some DAM news. Acquia enhances its DAM platform with new integrations to enable an efficient, automated content supply chain.
- Feds breached. A 4-year-old vulnerability in Telerik, a web server user interface tool, was exploited by hackers to breach a US federal government agency.
Andrew Dobrov is the new chief customer officer. The company's services organization will be led by Dobrov. Over the course of 25 years, Dobrov has built and scaled support, services, customer success, and operations teams into world-class differentiators.
Charanya Kannan, chief product, engineering, and customer officer at Talkdesk, says customer success is the driving force behind everything they do. Talkdesk will be able to achieve customer service excellence thanks to Dobrov's experience and passion. Dobrov, who was a Talkdesk customer before joining the company, looks forward to helping Talkdesk customers use their contact center platforms to power deeper connections with their customers.
Cvent to Be Acquired by Blackstone in $4.6B Transaction
Cvent has been acquired by a group of private equity funds. The merger agreement was approved by the Cvent Board of Directors. The transaction is expected to close in the middle of the next decade.
The Abu Dhabi Investment Authority is part of the transaction. Once the transaction is completed, Cvent will become a private company.
With the support of one of the world's largest private equity firms, we plan to continue to invest in our business and deliver innovative solutions that meet our customers' needs.
Factoreal Unveils Agent App
Factoreal has launched a messaging app to help businesses improve their customer acquisition and retention strategies. Ensuring that visitor chats are directed to the most appropriate agents is a feature of the app. Businesses in the sports sector are using the messaging service for marketing and consumer engagement.
According to a report by Forrester, live chat is the leading digital contact method for online customers. The Factoreal Agent App gives businesses greater control of their communication channels by allowing customer engagement agents to monitor and manage all conversations from anywhere.
Businesses increasingly expect software solutions to integrate and deliver more convenient customer experiences, eventually having your customers talk to the right person at the right time. The CEO of Factoreal said that businesses can now gain greater control of their communication channels through the Factoreal agent app.
QUALTRICS and TWoL have expanded their partnership.
Acquia Enhances DAM System With New Integrations
New integrations for Acquia's digital asset management platform will enable a more efficient content supply chain. Increased control over brand consistency and productivity is provided by the new integrations.
Content search and access, on-the-fly content conversions, monitoring content performance, and streamlining content reuse are some of the benefits of Acquia DAM.
Jake Athey, sales and marketing VP, said in a statement thatAcquia DAM enables organizations of all sizes to maximize the value of their content by connecting to other software solutions
The new integrations include some of the most popular tools in the world. Content can be more secure, accessible, and trackable with this help.
Threat Actors Exploit Progress Telerik Vulnerability in US Government IIS Server
A four-year-old software vulnerability has been exploited by various cybercriminal gangs, including a nation state backed hacking group.
The agency's internal network has been compromised. A known vulnerability in Telerik, a user interface tool for web server, which runs on the agency's internet-facing web server, was exploited by the gangs and hacking group.
While the agency hasn't been named, the FBI, and the Multi-State Information Sharing and Analysis Center (MS-ISAC) have released a joint advisory stating that the Telerik vulnerability allowed hackers to execute remote code on the agency's web server.
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